Business Process Improvement Consultants in Australia
Work that waits, gets typed in twice or is chased by email? As your business process and operations consultant, we find the hold-ups in your workflow and fix them, so jobs, orders and bills keep moving.
No obligation. We reply within one business day.
Not ready to talk? Try the free Admin Time Count to see where your team's hours go.
Want it measured first? Our $5,000 Process & Systems Audit gives you a map of where work and data get stuck, a measured baseline and a written plan. About the audit
Not ready to talk? Try the free Admin Time Count to see where your team's hours go.
Want it measured first? Our $5,000 Process & Systems Audit gives you a map of where work and data get stuck, a measured baseline and a written plan. About the audit
What we do for clients
Simplify
Where does the time go? In most businesses the work itself isn't the problem. It's the waiting in between: a purchase order sitting in someone's inbox, job details copied from one system to another, a bill keyed into the accounts by hand. We sit with your team, follow real jobs and orders through, and map where work stops (see business process mapping). Then we cut the steps that add nothing and connect your systems so the rest happens on its own. Our business process improvement services don't stop at a report. The same team handles the workflow optimisation and the system changes. You get fewer delays, fewer errors and staff who aren't chasing paperwork.
Where AI helps. Some steps need reading or judgement, like pulling the details out of an emailed order or a supplier invoice. We can use AI for those steps, with a person approving the result, and plain rules for everything else. How we use AI in workflows.
Where Work Usually Gets Stuck
The hold-ups we see most often in growing businesses
Work Gets Stuck
Hand-Offs by Email
Typing It In Twice
Waiting on Approvals
Processes We Usually Fix
Quote to Cash
What happens now:
- Quotes take too long to go out
- Jobs finished but not invoiced
- Invoices retyped into the accounts
- Overdue accounts chased by hand
What we change:
- Quotes built from your price lists
- Invoices raised when work is done
- Invoices sent to Xero or MYOB automatically
- Automatic payment reminders
Purchasing and Bills
What happens now:
- Purchase requests on paper or email
- Approvals waiting on one person
- Bills keyed in by hand
- Bills not checked against orders
What we change:
- Simple online purchase requests
- Approvals from a phone, with limits
- Bills read and coded automatically
- Orders, deliveries and bills matched
Jobs and Projects
What happens now:
- Job details copied between systems
- Timesheets collected on paper
- Costs found out after the job
- No clear view of job status
What we change:
- Job details entered once
- Timesheets captured on the day
- Costs tracked as the job runs
- One view of every job
Month-End
What happens now:
- Waiting on data from other systems
- Spreadsheets rebuilt every month
- Reconciling by hand
- Reports late and doubted
What we change:
- Data flowing into the accounts daily
- Reports that refresh themselves
- Automatic matching and checks
- Exceptions flagged to a named person
How We Work
Map How It Works Now
What we do:
- Talk to the people who do the work
- Follow a few real jobs or orders through
- Find where work waits or is re-keyed
- Note which systems are involved
What you get:
- A simple map of today’s process
- A list of the biggest hold-ups
Design a Better Way
What we do:
- Cut steps that add nothing
- Decide who approves what
- Work out what can run automatically
- Check it with your team and accountant
What you get:
- A map of the new process
- A plan and a fixed quote
Build and Connect
What we do:
- Set up approvals and forms
- Connect your systems to Xero or MYOB
- Test with real examples
- Show your team how it works
What you get:
- Working process and connections
- Short guides for your team
Run and Improve
What we do:
- Watch for anything that gets stuck
- Fix problems quickly
- Adjust as the business changes
- Pick the next process to tackle
What you get:
- Support from the people who built it
- A list of next improvements
The Technical Side
For whoever looks after your systems: the tools we usually use. We start with what you already have.
Your Accounting System
Xero, MYOB Business, AccountRight or MYOB Advanced, making full use of what it can do before adding anything new
Examples:
- Xero
- MYOB Business / AccountRight
- MYOB Advanced
Best for: Bills, invoices and built-in approvals
Approval and Workflow Tools
Online forms, approval steps and automatic hand-offs between people
Examples:
- Microsoft Power Automate
- Zapier
- Approval apps for Xero and MYOB
Best for: Simple to medium processes
Documents and Sign-Off
Reading bills and forms automatically, and collecting signatures online
Examples:
- SharePoint
- DocuSign
- Bill capture tools
Best for: Paper-heavy processes
Custom Integrations
Connections built for you when no app does the job, linking your job, stock or CRM system to the accounts
Examples:
- Xero and MYOB APIs
- Job and field systems
- Stock and order systems
Best for: Several systems working together
What a Workflow Optimisation Engagement Involves
Workflow optimisation means looking at how one piece of work moves through your business, from the request to the finished job, order or bill, and taking out the waiting, re-typing and chasing. A typical engagement with us runs in this order:
- Start with the $5,000 Process & Systems Audit. We follow real work through your systems, talk to the people who do it, and give you a written report: where the time goes, what to fix first, and what it would take. See the Process & Systems Audit.
- Agree the first process to fix. Usually the one that holds up the most people, such as purchase approvals, job set-up or getting timesheets into payroll. You get a fixed quote before any build work starts.
- Redesign and build. We cut the steps that add nothing, decide who approves what, and connect the systems so details are entered once. Your team tests it with real examples.
- Go live and look after it. The people who built it support it, and we pick the next process from the audit list when you're ready.
You don't need to change all your software, and you don't need to fix everything at once. Most of the gain comes from the hand-offs between people and systems, not from any one product.
Which of these do you need?
Pick the line closest to what's happening in your business.
Workflow optimisation (you're here)
Practical Help in Plain English
We're an Australian consultancy with over 20 years of experience solving real technology problems for businesses. We won't oversell or overcomplicate things. We just want your work to run more smoothly.
Want Work to Stop Getting Stuck?
Tell us which process causes the most chasing. We'll talk it through in a free initial chat, and if we can help, you get a fixed quote. No obligation.
Free initial chat. No sales pressure - if we're not the right fit, we'll say so.
Prefer to talk? Call 1300 470 091
Got a spec or files? Email [email protected]
Part of our guide: Business Process Improvement Guide