When you hire us as your business process mapping consultant, you get three things: a current-state map of how the work really happens today, a plain-English list of where it stops, gets retyped or goes wrong, and a prioritised list of fixes. We do it with the people who do the work, around real jobs, orders and invoices, so the map matches what actually happens rather than what the procedure manual says.

Many process maps end up as posters on a wall. Ours are built to be acted on. Our process mapping services focus on the places where work passes between people, systems and spreadsheets, because that's usually where the time goes: a quote retyped into the accounts, an approval sitting in someone's inbox, a month-end that waits on one person's spreadsheet.

You can start with one process on a fixed quote, or with our $5,000 Process & Systems Audit if you're not yet sure where the biggest problem is. Either way, the map and the plan are yours, whether we help with the fixes or you do them yourselves.

Signs a Process Needs Mapping

If people describe the same process differently, it's time to draw it out.

Different people do the same task different ways
Work waits in inboxes for approvals or answers
The same information is typed into several systems
New staff take months to learn how things really work
Mistakes are found late, often by customers
One person is the only one who knows how it works
Software was bought but the process around it never changed
Growth means hiring more admin to keep up

What You Get From a Mapping

Not just a diagram. A clear picture, the problems on it, and what to do first.

A current-state process map

How the work really happens today: every step, who does it, which system or spreadsheet it's in, and every hand-off, drawn so anyone in the business can follow it.

A problem list

Each place the work waits, gets retyped, relies on one person or goes wrong, marked on the map and written up in plain English with what it causes: late invoices, wrong stock, slow approvals.

Prioritised fixes

What to change, in order: quick changes to how people work first, then which systems to connect and which steps to automate, with a note on how big each job is.

A walkthrough with your team

We take your people through the map and the fix list so everyone agrees on the picture. You keep the map in a format you can edit.

Processes We Map Most Often

For growing businesses, the trouble is usually in the processes that cross teams and systems.

Quote to cash

From enquiry and quote through to the job or order, delivery, invoice and payment. Common problems: quotes rebuilt from scratch, orders retyped into the accounts, invoices raised late or missed. Learn more

Procure to pay

Purchase request, approval, order, goods received, supplier invoice, payment. Common problems: approvals by email, invoices that don't match the order, and nobody knowing what's been committed. Learn more

Job costing

How time, materials, subcontractors and overheads get from the site or the floor onto the job, and when. Common problems: costs land weeks late, so margins only show up once the job is finished. Learn more

Month-end

Everything that has to happen before the accounts close and the reports go out. Common problems: waiting on spreadsheets from other teams, manual adjustments, and reconciliations that rely on one person. Learn more

Onboarding subcontractors

Getting a new subcontractor or supplier set up: details, insurances and licences, contracts, payment terms, and entry into each system. Common problems: chasing paperwork, expired insurance missed, the same details keyed in three places. Learn more

Other processes that cross teams

Stock ordering and replenishment, timesheets to payroll, customer onboarding, returns and credits. If it passes between several people and systems and keeps going wrong, it's worth mapping.

Two Ways to Start

Map one process you already know is a problem, or step back and look at the whole business first.

Mapping one process (fixed quote)

Best when you already know which process hurts, for example quote to cash or month-end. We map that one process from start to finish, mark the problems and give you a prioritised fix list.

It's scoped and given a fixed quote after a free initial chat. The cost depends mainly on how many people, teams and systems the process runs through, and how many variations it has (for example, different steps for cash and account customers).

Process & Systems Audit ($5,000)

Best when you know things are slow or the numbers don't add up, but you're not sure where the biggest problem is. We map your key processes and the systems behind them, show where work and data get stuck or retyped, and give you a written report with a prioritised plan.

The price is fixed before we start. See what the audit covers.

How a Mapping Engagement Works

Mapped with your team, around real work, not a template.

Free initial chat

You tell us which process causes the most trouble. We'll say honestly whether mapping is the right next step, or something you could do yourselves.

Scope and fixed quote

We agree which process (or processes), where it starts and finishes, who needs to be involved and which systems it touches. You get a fixed quote and a timeline before any work starts.

Walk through real work

We follow actual jobs, orders or invoices with the people who handle them, including the workarounds and side spreadsheets.

Draw and check the map

We draw the current process and take it back to the team to check and correct.

Mark the problems and agree the fixes

We mark where work stops, gets retyped or goes wrong, then agree with you what to simplify now, what to connect and what to automate, in priority order.

Hand over

You get the map, the problem list and the prioritised fixes, walked through with your team. What happens next is your call.

What we need from you

One person on your side who owns the process and can make decisions
Time with the people who actually do the work, in short sessions
A handful of real recent examples: jobs, orders, invoices or month-end packs
Read access to, or a screen-share of, the systems and spreadsheets involved

An Example: Quote to Cash at a Wholesaler

This is a made-up example, but a typical one. Say you run a wholesale business. Sales staff quote from a price spreadsheet, orders come in by email and phone, the warehouse picks from a printed list, and someone in accounts types each invoice into Xero once the delivery docket comes back. Invoices go out late, some deliveries never get billed, and stock figures never quite match.

When we map it with the people who do the work, the problems show up on the page. The price spreadsheet has several versions. Orders are keyed twice, once for the warehouse and again for accounts. Delivery dockets sit in a tray until the end of the week. Back orders live in one person's notebook.

The prioritised fixes might be: first, one price list and a daily docket run (no technology needed). Next, enter orders once and have them flow to both the warehouse and the accounts. Then, raise invoices automatically from confirmed deliveries, with someone checking the exceptions.

After the change, an order is entered once, invoices go out when the goods do, and back orders are visible to everyone rather than living in a notebook. The same approach works for a builder's job costing, a manufacturer's purchasing or a month-end close.

Who This Is For, and When You Don't Need Us

We'd rather tell you up front if there's a cheaper route.

A good fit

The business has outgrown the way it was set up
Work runs across several systems plus spreadsheets, and nobody has the full picture
A process crosses teams, such as sales, operations and accounts
You're about to buy or change software and want to know what the process actually needs first
You want an outside view without being sold a product

When you probably don't need us

The problem sits inside one product and its own setup or support will fix it
A marketplace app for Xero or MYOB already does exactly what you need
The process is small, involves one or two people and you can map it on a whiteboard in an afternoon (the FAQs below explain how)
You want general IT support, Microsoft 365 or cyber security help; that's not what we do

After the Map: Simplify, Then Connect

The map is the start. The value is in what you do with it, and that's your decision.

Simplify

Cut steps, reduce hand-offs and agree one way of doing it. Often the cheapest fix, and it comes before any technology change. Learn more

Connect

Link the systems involved so information moves across without being retyped, for example your job system and Xero or MYOB. Learn more

Automate

Hand the repetitive, rule-based steps to software, with a person still approving what matters. Learn more

Do it yourselves

Take the map and the fix list and work through it with your own team, your software vendor or your bookkeeper. That's a perfectly good outcome.

If we do the follow-on work, each piece is scoped and given its own fixed quote after the map is done. There's no obligation to use us for it.

Who Does the Work

Kenomont is a business systems consultancy founded by Aaron Chambers, with 20+ years building business systems and fixing the processes around them. We work with businesses across Australia remotely, using screen-shares and short video sessions, and travel when a project needs it.

Because we also build and connect systems, the fixes we suggest are ones we know can be done. That includes a purchase order approval system for a large retirement living provider, in daily use since 2014, and a forestry export and port management system for Australian forestry companies that we have run since 2012, receiving ticket data from the weighbridge system since 2015.

The Technical Side

For whoever looks after your systems.

The map is a swimlane diagram, one lane per role or system, so every hand-off between people and software is visible. Where it helps, we note the data that moves at each hand-off and whether it's keyed in, imported, exported to a spreadsheet or passed across by an existing integration. Where a fix means connecting systems, the fix list notes what each system would need to send or receive, which is the starting point for scoping that work.

Process Mapping FAQs

It depends on how many processes, people and systems are involved. Mapping one process is scoped and given a fixed quote after a free initial chat. If you want several key processes and your systems looked at together, our Process & Systems Audit is a fixed $5,000 and ends in a written report with a prioritised plan.

It depends on the process: how many people touch it, how many systems it runs through and how easy it is to get time with the people involved. You get a timeline with the fixed quote, and we work around your busy periods such as month-end.

Mostly short sessions with the people who actually do the work, walking through real jobs, orders or invoices, plus a review of the draft map. We plan sessions around their day so the work keeps moving.

No. Mapping is about how the work happens, so we need the people who do it, not a technical team. If you do have someone who looks after your systems, we'll bring them in where systems are involved.

Yes. We map the process around the software you already use, whether that's Xero, MYOB, a job or inventory system, a CRM or a set of spreadsheets. The point is to find where those systems and people hand work to each other, not to sell you new software.

Yes. For processes like month-end, procure to pay or quote to cash, your accountant or bookkeeper often knows where the numbers go wrong. We're happy to include them in the sessions and share the map with them.

Yes. Pick one process, walk through a few real examples with the people who do it, and draw every step, including the workarounds. A whiteboard is enough. A consultant helps when the process crosses several teams or systems, or nobody has the time to do it properly.

You decide what to fix. We can simplify the process, connect the systems involved and automate the repetitive steps, each with its own fixed quote, or you can take the map and the fix list and do it yourselves. The map and the plan are yours either way.

Which Process Would You Map First?

Tell us which process gives you the most trouble. We'll tell you honestly whether it's one you can map and fix yourselves, or where we can help. Or call 1300 470 091.

What happens next

We read your message and reply within one business day.
If it helps, we book a free chat (usually 30 minutes) about your systems and what you're trying to fix.
You get an honest view: whether we can help, roughly what's involved, or who'd be a better fit.

Free initial chat. No sales pressure - if we're not the right fit, we'll say so.

Prefer to talk? Call 1300 470 091

Got a spec or files? Email [email protected]

Part of our guide: Business Process Improvement Guide

Business Process Mapping

Which of these do you need?

A Map That Leads Somewhere