Business Process Mapping

See how work really moves through your business, then fix where it gets stuck

Mapping a business process across people and systems

A Map That Leads Somewhere

Business process mapping means drawing out how a piece of work actually happens, step by step: who does what, which system or spreadsheet it's in, what's waiting on what, and where information gets copied from one place to another. Done well, it shows exactly where time and money go.

Many process maps end up as posters on a wall. Ours don't. We map with the people who do the work, mark where it stops, gets retyped or depends on one person, then turn that into a plan: steps to cut, systems to connect, and tasks worth automating. If you'd rather map it yourselves, the FAQs below and our articles will help you get started.

Kenomont is founder-led and Gold Coast based, with 20+ years building business systems, including a purchase order approval system in daily use since 2014 and a forestry export platform we have run since 2012.

Signs a Process Needs Mapping

If people describe the same process differently, it's time to draw it out.

  • Different people do the same task different ways
  • Work waits in inboxes for approvals or answers
  • The same information is typed into several systems
  • New staff take months to learn how things really work
  • Mistakes are found late, often by customers
  • One person is the only one who knows how it works
  • Software was bought but the process around it never changed
  • Growth means hiring more admin to keep up

What Comes Out of a Mapping

The map is the start. The value is in what you do with it.

A clear picture of how work really flows

Every step, hand-off, system and spreadsheet, drawn so everyone agrees how it works today.

The bottlenecks and risks, marked

Where work waits, gets retyped or depends on one person, and what each costs in time and errors.

A simpler way of working

Steps cut, hand-offs reduced and one agreed way of doing it, before any technology changes. Learn more

A plan to connect and automate

Which systems to connect and which steps to automate, in priority order, with a fixed quote for each. Learn more

How We Map a Process

With your team, around real work, not a template.

1

Pick the process

Usually the one that causes the most delay, rework or complaints, such as quote to invoice or purchase to pay.

2

Walk through real examples

We follow actual jobs, orders or invoices with the people who handle them, including the workarounds.

3

Draw the current process

Steps, people, systems, spreadsheets and hand-offs, in a form everyone can read.

4

Mark the problems

Delays, retyping, errors and single points of failure, with what each one costs.

5

Agree the fixes

What to simplify now, what to connect and what to automate, in priority order.

Process Mapping FAQs

It's drawing out how a piece of work actually happens, step by step, including who does it, which systems are used and where it waits. It's the starting point for fixing slow or error-prone processes.

Yes. Pick one process, walk through a few real examples with the people who do it, and draw every step including the workarounds. Simple diagram tools or a whiteboard are enough to start.

Anything from a whiteboard to diagram tools such as Visio, Lucidchart or Miro. The tool matters much less than mapping how work really happens, not how it's supposed to.

One process usually takes days, not weeks, depending on how many people and systems are involved. You get a timeline with the fixed quote.

Yes. Our $5,000 Process & Systems Audit maps your key processes and systems, shows where work and data get stuck or retyped, and gives you a written report with a prioritised plan. Or start with a free initial chat.

You decide what to fix. We can simplify the process, connect the systems involved and automate the repetitive steps, or you can take the plan and do it yourselves.

Related: $5,000 Process & Systems Audit · How to automate the processes you already have · Procure to pay for wholesalers and manufacturers · Workflow improvement · When the problem is between your systems

Which Process Would You Map First?

Tell us which process gives you the most trouble. We'll tell you honestly whether it's one you can map and fix yourselves, or where we can help.

Free initial chat. No sales pressure - if we're not the right fit, we'll say so.

Prefer to talk? Call 1300 470 091

Got a spec or files? Email [email protected]

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