Cleaning, Security & Facility Services
One approved shift driving pay and the client invoice, with profit by site and contract you can see each week
- 20+ years connecting business systems
- Works with the accounting, job and CRM systems you already use
- Fixed quote after a free chat
Pay, Bill and Profit From the Same Shift
Cleaning, security, maintenance and facility management contractors run on hours: many workers, many sites, many shifts, and award pay with penalties for nights, weekends and public holidays. The same shift has to produce a correct pay line, a correct client invoice and a cost against the right contract. When it is keyed or corrected in more than one place, those drift apart.
We connect your rostering, timesheet, payroll and accounting systems so one approved shift drives pay and billing, with a short list of exceptions for a person to check, and profit by site and contract you can see without a spreadsheet.
Kenomont has 20+ years of experience building and connecting business systems. We work with the rostering and payroll software you already run rather than selling you new ones.
Where the Pay Week Goes
If several of these sound familiar, the problem sits between your systems, not in any one of them.
- The roster, the timesheets and the pay run each show different hours for the same shift
- Weekend, night and public holiday penalties are checked by hand before each pay run
- The client invoice is built separately from the hours you paid, so paid and billed hours never quite match
- You know the business makes money overall, but not which sites or contracts carry the rest
- Subcontractor licences, insurances and the sites they work on are tracked in a spreadsheet
- A guard or cleaner can be rostered after their licence, induction or check has expired
- Monthly client reports are pieced together from inspection apps, attendance and incident emails
- Client work-order portals mean keying the same job, completion and invoice into their system and yours
Why It Happens
Almost every one of those problems comes back to four things. Here they are in contract cleaning and security terms, with the names you’ll hear for them.
Typed in again
Stops before it’s needed
Systems disagree
Numbers arrive too late
The Records Regulators Ask For
Facility services carry obligations that depend on records from several systems at once. Two examples:
- Labour hire licensing in Victoria. The Labour Hire Authority says companies that supply workers to clean commercial premises are labour hire providers, that any subcontractors to a labour hire provider must also be licensed, and that the definition of providing labour hire services was amended from 1 October 2026. Penalties for using an unlicensed provider can exceed $660,000 for a corporation (Labour Hire Authority).
- Portable long service leave. Victoria’s Portable Long Service Authority covers contract cleaning and security, and employers lodge returns each quarter (Portable Long Service Authority). Other states run their own schemes, so the hours have to come out of payroll per worker, per state, every quarter.
We don’t give legal or payroll advice; check your obligations with the regulator or your adviser. What we do is make sure the subcontractor, site and hours records those obligations depend on are kept once and can be pulled out when asked.
How We Help Facility Services Contractors
Start with the systems you already run; connect what they don’t do.
One approved shift for pay and bill
Paid hours vs billed hours
Profit by site and contract
Subcontractors and compliance records
Contractor payments and RCTIs
Client reports without the cut and paste
Clean worker, site and client lists
What It Looks Like When It’s Fixed
A supervisor approves an extra shift at a shopping centre on Saturday night. On Monday it is on the pay run at the right penalty rate and on the client’s invoice, from the same record. Nobody re-keys it.
Before the roster is published, anyone whose licence, induction or check has lapsed is flagged, and so is any subcontractor whose licence or insurance is out of date.
On Monday morning, you can see last week’s hours paid against hours billed, and the margin for every site and contract, from the same numbers payroll and the accounts use. That is what a single source of truth looks like in a contracting business.
How We Work
One process at a time, alongside your existing systems.
Follow one shift from roster to invoice
We map how a rostered shift becomes a timesheet, a pay line, a client invoice and a report today, including the spreadsheets and the workarounds.
Pick the biggest leak
Usually paid hours that never get billed, or the weekly reconciliation of roster, payroll and invoices.
Connect and automate
We build around your rostering, payroll and accounting systems, with alerts when hours, rates or records don’t match.
Check it against the old way
Your team compares pay runs and invoices both ways until everyone trusts the result.
Add site and contract reporting
Once the hours flow, profit by site and contract comes almost for free.
Not sure where to start? Our Process & Systems Audit maps how information moves through your business today and where it breaks.
Facility Services FAQs
The pattern is the same in every industry: information typed in again, stopping before it’s needed, systems that disagree and numbers that arrive too late. See when your systems give different numbers.
Related: Labour hire · Trades & field service · Pay rate vs charge rate · Payroll tax, portable LSL and workers comp · All industries
Where Do Paid and Billed Hours Drift Apart?
Tell us which systems you use and where the office time goes. We’ll tell you honestly what your current systems can already do, and what’s worth connecting. Or start with a free initial chat on our contact page.
Free initial chat. No sales pressure - if we're not the right fit, we'll say so.
Prefer to talk? Call 1300 470 091
Got a spec or files? Email [email protected]